Terms of Use

Article 1 – Introduction

These Terms of Use govern the use of the Remembr application, developed and maintained by REMEMBR SAS, 17 rue de la Prévoyance, 94300 Vincennes, France, SIREN 951595404 (hereinafter "the Company").

Article 2 – Acceptance of Terms

By using the Remembr app, you agree to be bound by these Terms of Use. If you do not accept these terms, you must not use the application.

Article 3 – Changes to the Terms

The Company reserves the right to modify these Terms of Use at any time. Continued use of the Remembr application following any such modifications constitutes your acceptance of the revised Terms.

Article 4 – Services Offered by Remembr

The Remembr app provides users with a platform to record, store, and share personal and family memories and significant life events.

Users may, in particular:

build a family tree,
write or auto-generate biographical stories,
enrich their memories with photos, videos, and documents,
share these memories securely with their loved ones,
and create a personalized family history book, available as a digital version (PDF) or as a printed version ordered directly within the app.

Some advanced features may require a subscription or one-time payment (see Article 6).

Article 5 – Privacy Policy

Use of the application is also governed by our Privacy Policy.

Article 6 – Fees and Payments

Remembr is available free of charge in its basic version. Certain advanced features may be limited or accessible only via a subscription, available through the Google Play Store and Apple App Store.

Subscriptions are renewed automatically unless canceled by the user through the relevant platform (Google Play or App Store) prior to the renewal date. No refunds are provided for the current billing period.

In addition to subscriptions, certain services are available via one-time payments, including but not limited to:

printing a personalized book generated from the user's content,
ordering a professionally formatted or enhanced PDF version,
or other optional services offered within the application.

All prices for such one-time services are clearly indicated before the user confirms the order.

The Company will always inform the user and obtain their consent before any charge, whether for subscriptions or one-time purchases.

Article 7 – User Rights and Responsibilities

Users retain all rights to the data they add to the application. To improve the service, especially for features such as the virtual biographer, Remembr’s technical team may occasionally access certain data in a limited, secure, and controlled manner.

This access is restricted to authorized personnel only and subject to strict confidentiality and security protocols. Data is anonymized whenever possible and protected by advanced encryption technologies.

No personally identifiable data is used outside of the purposes explicitly defined within the app.

User data is never shared, sold, or exploited for commercial purposes. It is used solely for service improvement and aligned with the application’s stated goals.

Users have the following rights regarding their data:

Right of access: to request a copy of their data.
Right to rectification: to correct inaccurate or incomplete information.
Right to erasure: to request deletion of their data.
Right to object: to refuse specific data processing purposes.

These rights are explained in more detail in our Privacy Policy.

In compliance with the GDPR, users may exercise these rights by contacting: support@remembr.net.

Article 8 – Restrictions

Users must not use the app for illegal, defamatory, malicious, or discriminatory purposes.

Article 9 – Suspension and Termination

The Company may suspend or terminate any user’s access to the application at any time, without notice, in the event of a violation of these Terms.

Article 10 – Copyright

The Company respects copyright laws and expects users to do the same.

Article 11 – Disclaimer of Warranties

The app is provided "as is" without any express or implied warranties of any kind.

Article 12 – Limitation of Liability

The Company’s total liability to any user for any claim relating to the use of the app shall not exceed the amount paid by the user to the Company for using the app.

Article 13 – Governing Law and Jurisdiction

These Terms of Use are governed by French law. Any dispute relating to their interpretation or execution shall be submitted to the competent French courts.

Article 14 – Assignment of Rights

Unless expressly provided otherwise in these Terms of Use, users may not transfer, assign, sublicense, sell, mortgage, lease, share, or otherwise dispose of the rights and obligations granted and imposed by these Terms to any third party.

Article 15 – Exclusion of Liability

Except in cases of gross negligence or intentional misconduct by REMEMBR SAS, the Company shall not be liable to the User or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to loss of profits, business interruption, data loss, or other intangible losses arising from the use or inability to use the Remembr application.

Article 16 – Legal Information

Remembr SAS is a simplified joint-stock company (SAS) registered in France under SIREN 951595404, with its registered office at 17 rue de la Prévoyance, 94300 Vincennes, France.

Article 17 – Severability

If any provision of these Terms is found to be invalid under applicable law, the remaining provisions shall remain in full force and effect. If any provision is found invalid or unenforceable with respect to a specific user, the remainder shall still apply to all other users.

Article 18 – Right of Withdrawal for Printed Books

For any printed book purchased through the Remembr application, the user has a right of withdrawal for a period of 14 calendar days from the date of order confirmation, with no obligation to provide justification or pay fees, as long as the printing process has not yet begun.

Once the order has been transmitted to the printer and production has started, no refund will be issued, except in cases of proven manufacturing defect.

To exercise the right of withdrawal, the user must submit a request via email to support@remembr.net.

Refunds will be processed within 14 days from receipt of the request, provided the above conditions are met.